{"id":1315,"date":"2025-09-02T19:05:24","date_gmt":"2025-09-02T17:05:24","guid":{"rendered":"https:\/\/ayashi-estates.ch\/?p=1315"},"modified":"2025-09-02T22:33:10","modified_gmt":"2025-09-02T20:33:10","slug":"support-ticket-delays","status":"publish","type":"post","link":"https:\/\/ayashi.estate\/?p=1315","title":{"rendered":"[Resolved\/Updated] Support Ticket Delays"},"content":{"rendered":"
\n

Resolved<\/strong> – This incident has been resolved.
\nSep 2, 10:04 PDT<\/p>\n

Update<\/strong>\u00a0–\u00a0We know some of you have experienced longer wait times for support, and we appreciate your continued patience. The good news: we’re catching up.
\nOur expanded team is now fully in action, and we’re closing out tickets faster each week. The backlog is shrinking, and urgent issues are being prioritized.
\nYou\u2019ll continue to see new names as more team members come online. We\u2019re also improving our internal systems to keep things moving smoothly going forward.
\nThanks again for bearing with us\u2014we\u2019ll keep you updated as we get closer to fully normal response times.
\nJul\u00a028,\u00a02025\u00a0–\u00a008:20\u00a0PDT<\/p>\n

Update<\/strong>\u00a0–\u00a0Our support teams have grown over the last two months and have been working hard to train quickly and streamline our processes to get things back to normal as quickly as possible. You will be seeing some new names in support contacts very soon. We\u2019ll continue to keep you updated on our progress. We appreciate your continued patience and understanding as we work through these issues and address your needs as quickly as possible.
\nApr\u00a030,\u00a02025\u00a0–\u00a015:14\u00a0PDT<\/p>\n

Monitoring<\/strong>\u00a0–\u00a0Since the beginning of the year, we\u2019ve experienced a higher volume of support tickets and system challenges that have slowed our response times. We know this isn\u2019t what you expect from us, and we\u2019re truly sorry for any inconvenience caused.
\nOur team is working hard to streamline our processes and get things back to normal as quickly as possible. We\u2019ll keep you updated on our progress. Thank you for your patience and understanding as we work through these issues.
\nFeb\u00a025,\u00a02025\u00a0–\u00a010:06\u00a0PST<\/p>\n

Investigating<\/strong>\u00a0–\u00a0Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
\nOct\u00a029,\u00a02024\u00a0–\u00a007:18\u00a0PDT<\/p>\n

Source: https:\/\/status.secondlifegrid.net<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Resolved – This incident has been resolved. Sep 2, 10:04 PDT Update\u00a0–\u00a0We know some of you have experienced longer wait times for support, and we appreciate your continued patience. The good news: we’re catching up. Our expanded team is now fully in action, and we’re closing out tickets faster each…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1315","post","type-post","status-publish","format-standard","hentry","category-sl-grid-status"],"_links":{"self":[{"href":"https:\/\/ayashi.estate\/index.php?rest_route=\/wp\/v2\/posts\/1315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ayashi.estate\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ayashi.estate\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ayashi.estate\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ayashi.estate\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1315"}],"version-history":[{"count":2,"href":"https:\/\/ayashi.estate\/index.php?rest_route=\/wp\/v2\/posts\/1315\/revisions"}],"predecessor-version":[{"id":1586,"href":"https:\/\/ayashi.estate\/index.php?rest_route=\/wp\/v2\/posts\/1315\/revisions\/1586"}],"wp:attachment":[{"href":"https:\/\/ayashi.estate\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1315"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ayashi.estate\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1315"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ayashi.estate\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}